Lunch is over and you’re into the afternoon board meeting. Perhaps your division hasn’t been performing so well in the past month. Just before you accidentally commit to any improvement this month, why not roll out, “That should improve over time.” It’s perfect. Last month’s productivity was down by 10%. We’ve looked into it and [...]
Browsing Posts tagged trust
On Monday night my wife and I were attending parent-teacher interviews. We had two appointments booked and we were both on time for the 5.00 pm appointment which left us plenty of time for the second at 5.20 pm. It transpired that we missed the 5.20 pm appointment. Who was to blame? Was it the [...]
We have to hear the minute detail about people’s lives in order to build the social trust to hear the bigger things. Twitter and other social media bridge this gap with the people you don’t know so well.
Matt Mower has written about the virtues of always saying ‘no’ initially. Part of his post reads… Always say no initially. It’s a matter of leaving room to retreat. You can retreat from no to yes, and the person asking you to do something is happy. If you have to retreat from yes to no, [...]
