Browsing Posts tagged process

Michael Carter and I were chatting this morning about conversations in the workplace and we came around to the topic of performance review as a series of conversations. This is how I prefer to conduct performance reviews. For managers and supervisors Pre-interview questionnaires? Bin them. Competency models? Bin them too. Forms to fill out during [...]

The meaning we bring to our words in a conversation is important. Each of us has grown up learning what words mean so well that we often fail to recognise others may be using the same words but with different meanings. The result? Confusion and often a lack of respect. To illustrate, let’s imaging two sergeant’s of [...]

In just four hours of concentrated work I cleared and processed four in-trays, one bookshelf, two desks, the floor, the top of three filing cabinets and a table. The only casualties were a cheap office shredder and a Dymo labeller tape. I tell a lie. The third casualty was stress and confusion. This morning the accounts [...]

Last Thursday was one of those days. Lots of stuff coming at me and some critical deadlines which had be be met before I was able to take Friday off work. Despite this I left Thursday in control knowing what had to be done was done and comfortable that what I hadn’t yet got to [...]